IT Infrastructure Upgrade & Managed Services Proposal
Client: Anupama Hospital, Hyderabad
Prepared by: 365 Admin Support and Services
Date: 26 March 2026
Client Overview
Anupama Hospital, Hyderabad
A trusted healthcare provider operating across two strategically located facilities in Kukatpally, Hyderabad. Our proposal covers end-to-end IT infrastructure upgrades for both locations.
🏥 Head Office
Kukatpally, near Forum Mall
Hyderabad, Telangana
Primary operations hub — hosting core networking, servers, and administrative systems.
🏥 Branch Office
Vivekananda Nagar, Kukatpally
Hyderabad, Telangana
Secondary facility — to be connected via site-to-site VPN for seamless, secure inter-office communication.
Meeting Summary
Face-to-Face Client Meeting
A detailed in-person discovery meeting was conducted with the Anupama Hospital IT and management team to understand their current infrastructure challenges and future requirements.
Network Upgrade
Assess and redesign the existing network for improved speed, reliability, and segmentation across departments.
Security Enhancement
Deploy advanced endpoint protection and XDR antivirus for centralized, hospital-wide cybersecurity coverage.
VPN Connectivity
Establish secure site-to-site VPN between Head Office and Branch, with remote access for management staff.
AMC Services
Finalize an Annual Maintenance Contract to ensure continuous monitoring, preventive maintenance, and on-demand support.
Phase 1
Network Auditing
Engagement Details
⏱ Timeline: 3 Business Days
💰 Cost: ₹6,000 + applicable taxes
📄 Deliverable: Detailed Audit Report with recommendations
Infrastructure Audit
Complete inventory and assessment of existing network hardware, cabling, switches, and access points.
Security Check
Identify open ports, vulnerabilities, unauthorized devices, and misconfigured firewall rules.
Performance Analysis
Measure bandwidth utilization, latency, packet loss, and throughput across the hospital network.
Audit Report
Comprehensive documentation of findings with a prioritized action plan for immediate and long-term improvements.
Phase 2
VPN Implementation
Secure, encrypted connectivity between the Head Office and Branch — enabling seamless Tally access, remote management, and protected inter-site communication.
⏱ Timeline
3 Business Days for full deployment and testing of site-to-site VPN tunnel.
🔒 Site-to-Site VPN
Encrypted tunnel connecting Head Office and Branch for secure data exchange and shared resource access.
👤 Remote Access
Dedicated VPN profiles for managers and authorized staff to securely access internal systems remotely.
📊 Tally Access
Seamless and secure access to Tally ERP software from both locations over the encrypted VPN connection.
VPN Hardware
Recommended VPN Hardware
Enterprise-grade MikroTik routers selected for performance, reliability, and long-term value.
MikroTik RB5009
Location: Head Office (HQ)
Cost: ₹50,000
Warranty: 1 Year
High-performance router ideal for primary site VPN termination, firewall, and traffic management.
MikroTik RB E60 IGS
Location: Branch Office
Cost: ₹40,000
Warranty: 1 Year
Robust branch router enabling site-to-site VPN endpoint, branch firewall, and local traffic control.
₹90K
Total Hardware
Combined investment for both VPN router units
3
Days to Deploy
Full installation, configuration, and testing
1 Yr
Warranty
Manufacturer warranty on both devices
Phase 3
LAN Segmentation
Dividing the hospital network into isolated department segments ensures tighter security, improved performance, and granular access control — a critical requirement for healthcare environments.
Key Benefits
  • Isolate sensitive departments (Pharmacy, Accounts) from guest and general traffic
  • Prevent lateral movement of threats across the network
  • Prioritize bandwidth for critical systems like servers
  • Simplify network troubleshooting and management
  • Regulatory compliance for healthcare data protection
⏱ Timeline: 3 Business Days
Phase 4
XDR Antivirus — Kaspersky
Extended Detection and Response (XDR) powered by Kaspersky provides hospital-wide, centralized endpoint security — going far beyond traditional antivirus to detect, investigate, and respond to threats in real time.
Centralized Security Console
Manage protection across all hospital endpoints — desktops, laptops, and servers — from a single unified dashboard.
Advanced Threat Detection
AI-powered behavioral analysis identifies zero-day threats, ransomware, and sophisticated attacks before they cause damage.
7-Day Deployment
Full rollout across all endpoints within 7 business days, including configuration, policy setup, and user training.
Healthcare Data Protection
Safeguard patient records, billing data, and clinical systems from breaches, ensuring compliance and trust.
Phase 5
VoIP Phone Solution
Grandstream UCM 6301
Enterprise IP PBX system recommended for Anupama Hospital's internal and external communications.
⏱ Timeline: 15 Business Days
📋 Demo Available — Live demonstration can be arranged prior to procurement decision.

⚠️ Prerequisite: Client must have an active PRI or SIP telecom connection from a licensed telecom provider before VoIP deployment can proceed.
Internal Calling
Free inter-department and inter-site calls across both hospital locations via the unified PBX system.
Cost Reduction
Significantly reduce telecom expenses by routing calls over the existing IP network infrastructure.
Scalability
Easily add extensions, hunt groups, IVR menus, and voicemail as the hospital grows.
Call Management
Advanced features including call recording, call queues, auto-attendant, and detailed call reports.
Phase 6
WiFi Hotspot Solution
A managed WiFi hotspot system with captive portal and token-based access control — designed to provide patients and guests with convenient internet access while protecting the hospital's clinical network.
🌐 Captive Portal
Guests authenticate through a branded portal before gaining internet access — ensuring accountability and security.
🎟️ Token System
500 access tokens generated every 2 weeks. Each token provides 3 days of access at up to 10 Mbps speed.
🏥 Reception Distribution
Tokens issued at the reception desk — giving staff full control over guest internet access provisioning.
📚 Staff Training
Comprehensive training session scheduled 1 month post-deployment to ensure effective system management.
7
Days to Deploy
Full installation and configuration
500
Tokens / 2 Weeks
Issued in batches for guest access
10 Mbps
Speed Limit
Per token, ensuring fair usage
3 Days
Token Validity
Each token valid for 3 days of access
Phase 7
CRM Implementation
A tailored Customer Relationship Management (CRM) system will streamline patient engagement, appointment management, and follow-up communications for Anupama Hospital.
⏱ Timeline: 30 Days
Custom development and deployment over 30 business days, including testing and staff onboarding.
📋 Requirements Workshop
A dedicated requirements gathering session must be conducted prior to development to define workflows, modules, and integrations.
🔧 Custom Development
Solution tailored to hospital-specific needs — patient records, appointment scheduling, billing follow-up, and reporting.
Ongoing Support
Annual Maintenance Contract (AMC)
Comprehensive managed IT support covering all critical hospital systems — ensuring maximum uptime, proactive maintenance, and rapid issue resolution.
₹24K
Per Month
+ applicable taxes. Covers both HO and Branch locations.
40
Systems Covered
Up to 40 computers under AMC coverage
24/7
Monitoring
Round-the-clock network and system monitoring
AMC Coverage Details
What's Covered Under AMC
Network Monitoring & Support
Continuous monitoring of network health, uptime, and performance. Proactive alerts and rapid response to network incidents.
Preventive Maintenance
Scheduled maintenance visits to clean, update, and optimize hardware and software across both locations.
Remote & Onsite Support
Dedicated helpdesk for remote troubleshooting, with onsite engineer dispatch for issues that cannot be resolved remotely.
Computers (Up to 40 Systems)
Full hardware and software support for up to 40 hospital computers including OS updates, driver management, and repairs.
CCTV Systems
Maintenance of surveillance cameras, DVR/NVR systems, and storage — ensuring continuous hospital security coverage.
Biometric & VoIP Devices
Support and maintenance for biometric attendance systems, access control, and all VoIP phones across the facility.
Financial Summary
Cost Summary
A transparent breakdown of investment requirements for the proposed IT infrastructure upgrade at Anupama Hospital.
₹6K
Network Audit
One-time assessment fee
₹90K
Hardware Cost
VPN routers for both sites
₹24K
Monthly AMC
Ongoing managed services
Value Proposition
Key Benefits for Anupama Hospital
Secure Connectivity
Encrypted VPN tunnels and segmented networks ensure patient data and hospital operations are protected from internal and external threats.
Centralized Control
Unified management of all IT assets — network, security, VoIP, and endpoints — from a single, streamlined administration interface.
Enhanced Security Posture
XDR antivirus, LAN segmentation, and firewall policies work together to create a defense-in-depth security architecture.
Scalable IT Foundation
Infrastructure designed to grow with the hospital — easily accommodating new departments, branches, staff, and technologies.
Implementation Roadmap
Proposed Project Timeline
All phases are designed to minimize disruption to hospital operations, with most critical services deployed within the first 2 weeks.
1
Week 1
Network Audit
3-day comprehensive audit of existing infrastructure with full report delivery.
2
Week 1–2
VPN & LAN Setup
Hardware procurement, VPN deployment, and LAN segmentation across 6 departments.
3
Week 2
XDR & WiFi
Kaspersky XDR rollout across all endpoints and WiFi hotspot system activation.
4
Week 3–5
VoIP Solution
Grandstream UCM 6301 installation — pending client PRI/SIP telecom connection.
5
Month 2
CRM Go-Live
Custom CRM implementation following requirements workshop and development cycle.
Action Required
Next Steps
To move forward with the IT infrastructure upgrade, we request Anupama Hospital's authorization and confirmation on the following action items at the earliest convenience.
01
Approve Network Auditing
Authorize commencement of the 3-day network audit (₹6,000 + taxes) to establish a clear baseline and roadmap for all subsequent phases.
02
Confirm Hardware Procurement
Approve purchase of MikroTik RB5009 (HO) and RB E60 IGS (Branch) routers totaling ₹90,000 for VPN deployment.
03
Finalize VPN & LAN Segmentation
Confirm department subnet plan and VPN configuration requirements for a smooth, disruption-free network redesign.
04
Approve XDR, VoIP & WiFi
Kaspersky XDR licensing, Grandstream VoIP demo scheduling, and WiFi hotspot deployment initiation.
05
Schedule CRM Requirements Workshop
Arrange a dedicated session to define CRM scope, workflows, and custom development requirements before the 30-day build cycle begins.
Get In Touch With Us
Our team at 365 Admin Support and Services is ready to answer your questions, schedule a demo, or begin onboarding immediately. We look forward to a long-term partnership with Anupama Hospital.
🏢 Company
365 Admin Support and Services
Your trusted IT infrastructure and managed services partner in Hyderabad.
📞 Phone
+91 98480 01400
+91 96666 59505
Available Monday–Saturday, 9 AM – 7 PM
🌐 Website
www.365adminsupport.com
Visit us online for service details, case studies, and support resources.

Ready to get started? Contact us today to schedule the Network Audit and take the first step toward a secure, modern IT infrastructure for Anupama Hospital.